What we do:
We believe you know your business best, and that our job is to bring fresh eyes and the right questions to your staff in the context of our industry experience, turning quality improvement theory into action. We will help you implement purposeful changes to processes to reliably deliver what patients need. We will assess your organizational performance level – whether you are in the formative stages, have some good practices that need spreading, or are more advanced in meeting client needs systematically.
- Determining what “value” is to your clients through structured interview, qualitative and quantitative analysis.
- Mapping the value stream, determining how well your current processes are performing, and deliver future-state processes and programs that deliver higher performance;
- Setting performance goals with your senior team, including goals for cost avoidance.
- Designing and help implement an organizational quality improvement approach. For example, help deploy a learn-by-doing approach through successive cycles of Plan-Do-Study-Act initiatives.
- Guiding front line management through the improvement process, providing the boost required to launch real culture change necessary to sustain quality improvement.
- Applying Lean and Six Sigma improvement methodologies.
How you benefit:
Quality improvement will help your organization deliver excellence. This means better financial and clinical performance. We have helped Senior Teams and Boards of health and community care organizations to:
- Understand the voice of the client and how the organization is perceived to be performing.
- Clearly comprehend their service demand, what they can do to ‘level’ the increasing or variable demand
- Reduce wait times to admission
- Eliminate over-processing of information collection by front line staff, freeing up time for patient care.
- Segment their customer/ client groups according to what’s value to them
- Reduce the ‘hassle-factor’ experienced by clients in accessing services
- Identify change ideas and help front line managers to implement
- Apply standard work procedures to client groups.
- Ready themselves for accreditation and competitive positioning for Requests for Proposals
