Our Services

Process Mapping

To improve processes, it is important to first understand them. Process mapping is ideally suited as a tool for understanding complex health care processes that exist across the myriad of forms, databases and staff types across multiple departments and organizations.

Doleweerd Consulting is the recognized expert in health care process mapping. This expertise has been sought out by health care agencies and institutions all across Canada.  With over 15 years of intensive process mapping experience across over 500 settings, we provide greater insights, faster, than any other enterprise.

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Quality Improvement

We believe you know your business best, and that our job is to bring fresh eyes and the right questions. We will help you implement purposeful changes to processes to reliably deliver what patients need using concepts popularized by Lean and Six Sigma methods. We will assess your organizational performance level – whether you are in the formative stages, have some good practices that need spreading, or are more advanced in systematically meeting patient needs.

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Operational Review and Management

Organizations can enter periods of rapid change or fiscal constraint. Occasionally, these organizations, or their associated funding authorities, need outside expertise to gain insights about performance.  Doleweerd Consulting offers trusted advice to health leaders to help them draw reasoned organizational improvement plans.

Doleweerd Consulting also offers management contracts at a departmental level or senior level – wherever extra bench strength is needed for implementing sound management practices.

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Partial Client List:

  • St. Joseph Health System- Process mapping
  • Bayshore Health Care- Process mapping
  • Sioux Lookout Meno Ya Win Health Centre – Process mapping
  • Mississauga Halton Community Care Access Centre- Process mapping and quality improvement
  • Canadian Red Cross- Ontario – Process mapping
  • Local Health Integration Networks (3) – Process mapping and quality improvement
  • Canadian Mental Health Association Waterloo Wellington Dufferin – Process mapping and quality improvement



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