When management goes wrong (and right).
Time and again we see it. Health care managers want to dramatically improve the performance of their organization, so they go looking. Unfortunately they often go looking in the wrong places. They go looking for a training program, scheduling software, … Continue reading
Posted in design, health care, patient value, Process, Quality, Technology
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Can We Make Health Care "Googley"
Much has been said about how we, in health care, can learn from companies in other industries such as Toyota (Lean), or maybe even about how hospitals (especially ORs) are like airports. The stories about these industries have been around … Continue reading
Posted in Community Care, Forms, Quality, Technology
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