When management goes wrong (and right).
Time and again we see it. Health care managers want to dramatically improve the performance of their organization, so they go looking. Unfortunately they often go looking in the wrong places. They go looking for a training program, scheduling software, … Continue reading
Capturing the voice of the patient
Doleweerd Consulting completed an engagement that provides important information about the experiences of people transitioning from hospital to long-term care, or back home with the addition of home care, in Ontario. Report 1: “I don’t know” (Hospital to home care) … Continue reading
Can We Make Health Care "Googley"
Much has been said about how we, in health care, can learn from companies in other industries such as Toyota (Lean), or maybe even about how hospitals (especially ORs) are like airports. The stories about these industries have been around … Continue reading
Introducton
Welcome to the inaugural entry of Doleweerd Consulting’s “Health Care Quality” Blog. The objective of this blog is simple: To share insights and thoughts on how quality improvement techniques and existing/emerging technologies can apply to improvement in the health care … Continue reading
