When management goes wrong (and right).
Time and again we see it. Health care managers want to dramatically improve the performance of their organization, so they go looking. Unfortunately they often go looking in the wrong places. They go looking for a training program, scheduling software, … Continue reading
Beautiful health care processes.
Fyodor Dostoevsky, the Russian writer, once said: “Beauty Will Save the World!”. This is a provocative statement. With health care in what seems perpetual crisis, it might be worth asking – can beauty can save health care? This is not … Continue reading
Capturing the voice of the patient
Doleweerd Consulting completed an engagement that provides important information about the experiences of people transitioning from hospital to long-term care, or back home with the addition of home care, in Ontario. Report 1: “I don’t know” (Hospital to home care) … Continue reading
