Category Archives: patient value

Beautiful health care processes.

Fyodor Dostoevsky, the Russian writer, once said: “Beauty Will Save the World!”. This is a provocative statement. With health care in what seems perpetual crisis, it might be worth asking – can beauty can save health care? This is not about being pretty. If beauty saved health care it would be about artful service design.… Read More »

Capturing the voice of the patient

Doleweerd Consulting completed an engagement that provides important information about the experiences of people transitioning from hospital to long-term care, or back home with the addition of home care, in Ontario. Report 1: “I don’t know” (Hospital to home care) Report 2: Catch-22 (Hospital to long-term care) The project focused on understanding what clients value,… Read More »