The phrase ‘pay attention’ is fitting for health care leaders. Managers have a limited amount of attention that they can allocate. There is only so much capacity to think deeply of the important problems like, what do their patients value, and how do we design work so that it is productive, effective and meaningful? Have… Read More »
Time and again we see it. Health care managers want to dramatically improve the performance of their organization, so they go looking. Unfortunately they often go looking in the wrong places. They go looking for a training program, scheduling software, a provincial assessment tool, or a new way to motivate employees. For consultants, there is… Read More »
Fyodor Dostoevsky, the Russian writer, once said: “Beauty Will Save the World!”. This is a provocative statement. With health care in what seems perpetual crisis, it might be worth asking – can beauty can save health care? This is not about being pretty. If beauty saved health care it would be about artful service design.… Read More »