Can We Make Health Care "Googley"

Much has been said about how we, in health care, can learn from companies in other industries such as Toyota (Lean), or maybe even about how hospitals (especially ORs) are like airports. The stories about these industries have been around … Continue reading

Posted in Community Care, Forms, Quality, Technology | Leave a comment

Forms Waste: The Story of Kung Fu Panda

One Friday evening, I asked my kids the usual, ‘What did you learn at school today?’ Excitedly, they said ‘our whole school went to the gym and watched Kung Fu Panda’. My one daughter volunteered that ‘the teachers needed time … Continue reading

Posted in Community Care, Forms | Leave a comment