Category Archives: Control

Pay Attention

The phrase ‘pay attention’ is fitting for health care leaders. Managers have a limited amount of attention that they can allocate. There is only so much capacity to think deeply of the important problems like, what do their patients value, and how do we design work so that it is productive, effective and meaningful? Have… Read More »

Kaizen vs. Control

There is much enthusiasm these days about “Kaizen“ in Health Care (and rightfully so, it’s a great philosophy). It is a Japanese term meaning: ‘Change for the better’ or ‘improvement’. A business philosophy of continuous cost reduction, reducing quality problems, and delivery time reduction through rapid, team-based improvement activity. However, it is often pursued without… Read More »