Capturing the voice of the patient
Doleweerd Consulting completed an engagement that provides important information about the experiences of people transitioning from hospital to long-term care, or back home with the addition of home care, in Ontario. Report 1: “I don’t know” (Hospital to home care) … Continue reading
Can We Make Health Care "Googley"
Much has been said about how we, in health care, can learn from companies in other industries such as Toyota (Lean), or maybe even about how hospitals (especially ORs) are like airports. The stories about these industries have been around … Continue reading
Forms Waste: The Story of Kung Fu Panda
One Friday evening, I asked my kids the usual, ‘What did you learn at school today?’ Excitedly, they said ‘our whole school went to the gym and watched Kung Fu Panda’. My one daughter volunteered that ‘the teachers needed time … Continue reading
Kaizen vs. Control
There is much enthusiasm these days about “Kaizen“ in Health Care (and rightfully so, it’s a great philosophy). It is a Japanese term meaning: ‘Change for the better’ or ‘improvement’. A business philosophy of continuous cost reduction, reducing quality problems, … Continue reading
Introducton
Welcome to the inaugural entry of Doleweerd Consulting’s “Health Care Quality” Blog. The objective of this blog is simple: To share insights and thoughts on how quality improvement techniques and existing/emerging technologies can apply to improvement in the health care … Continue reading
