Beautiful health care processes.
Fyodor Dostoevsky, the Russian writer, once said: “Beauty Will Save the World!”. This is a provocative statement. With health care in what seems perpetual crisis, it might be worth asking – can beauty can save health care? This is not … Continue reading
Capturing the voice of the patient
Doleweerd Consulting completed an engagement that provides important information about the experiences of people transitioning from hospital to long-term care, or back home with the addition of home care, in Ontario. Report 1: “I don’t know” (Hospital to home care) … Continue reading
Triaging in health care. Time for new thinking….
I grew up watching M*A*S*H. The last episode in the early 80′s became the most watched TV episode in American history. I have the image burned into my brain of Hawkeye running towards the 4077′th Mobile Army Surgical Hospital helicopter … Continue reading
Can We Make Health Care "Googley"
Much has been said about how we, in health care, can learn from companies in other industries such as Toyota (Lean), or maybe even about how hospitals (especially ORs) are like airports. The stories about these industries have been around … Continue reading
Forms Waste: The Story of Kung Fu Panda
One Friday evening, I asked my kids the usual, ‘What did you learn at school today?’ Excitedly, they said ‘our whole school went to the gym and watched Kung Fu Panda’. My one daughter volunteered that ‘the teachers needed time … Continue reading
